Managing conflicts

Implement “win-win” solutions

Every team is confronted with conflicts, whether they are beneficial or, on the contrary, harmful. A conflict situation arouses unpleasant emotions and is uncomfortable. The risk is to ignore it and let things get out of hand. This is why everyone is called upon to take a step back, identify their own operating modes, and intervene with courage.

Approaching the conflict from other angles allows win-win solutions to emerge, whether in an interpersonal conflict situation or as a third party. Having an understanding of the conflict encourages constructive exchanges and resolves difficult situations.

Objectives:

I Communicating during conflicts

I Be aware of your intention and your posture

I Listen actively and remain open

I Manage your emotions and those of your interlocutor

I Conclude with a clear agreement

Contents:

I Thomas-Kilman Self-Assessment Questionnaire

I The Thomas-Kilmann model

I  Psychological games (Transactional Analysis)

Each course is adapted to the needs and context of the organisation. The pedagogical approach is playful and participative, offering time for individual reflection and concrete group experiences as well as situational exercises. The optional presence of an actor makes the process even more effective.