Empowering with listening and empathy
While the manager ensures that the work is well organised and that the objectives are achieved, the manager coach creates a respectful working climate, empowers and develops the employees. They create an environment where everyone is free to act and take initiatives, which encourages employees to become more involved. Regular exchanges on what each person has learned helps the team to grow.
Objectives:
I Understanding the difference between a manager and a manager coach
I Being aware of the posture
I Empowering employees
I Stimulating development
I Managing motivation and aspirations
Contents:
I Open-ended questioning
I The GROW model
I The growth mindset
I The motivation dial
I The life positions
I The dramatic triangle
The training is adapted to the needs of the learners and the organisation. The pedagogical approach is participatory. Thanks to a preliminary survey, the facilitator uses concrete problems experienced by the managers to build the content of the session. Numerous exercises and role plays are proposed. The optional presence of an actor makes the approach even more effective. A second co-development session, a few weeks after the training, is recommended and provides an additional anchor in the acquisition of the posture.
