Every team is confronted with conflicts, whether they are beneficial or, on the contrary, harmful. A conflict situation arouses unpleasant emotions and is uncomfortable. The risk is to ignore it and let things get out of hand. This is why everyone is called upon to take a step back, identify their own operating modes, and intervene with courage.
Approaching the conflict from other angles allows win-win solutions to emerge, whether in an interpersonal conflict situation or as a third party. Having an understanding of the conflict encourages constructive exchanges and resolves difficult situations.
Objectifs :
I Communicating during conflicts.
I Be aware of your intention and your posture.
I Listen actively and remain open.
I Manage your emotions and those of your interlocutor.
I Conclude with a clear agreement.
Contenu :
I Thomas-Kilman Self-Assessment Questionnaire.
I The Thomas-Kilmann model.
I Psychological games (Transactional Analysis).