In recent years, change management has become an essential skill for managers. Change has become omnipresent, whether it’s the implementation of a new strategy, the acquisition of a new management system or a departmental reorganisation. Faced with new ways of doing things, these changes can provoke uncertainty and opposition.

Supporting change means putting in place an environment that is conducive to listening, welcoming resistance and responding to it effectively, so that everyone affected can regain serenity at work. It also means taking a step back to understand the key stages and adapting your communication.